Rently Smart Hub partially went offline

Resolved·Degraded performance

Issue has been resolved

Thu, May 21, 2026, 08:39 PM

(1 month ago)

Affected components

May 21, 2026, 03:59 PM

08:39 PM

Smart Home Portal

Updates

Resolved

Issue has been resolved

Thu, May 21, 2026, 08:39 PM

Identified

Sim Card Provider has identified the issue and now working on the recovery, will provide another update within next 2 hours

Thu, May 21, 2026, 06:14 PM(2 hours earlier)

Investigating

We are currently experiencing a service degradation where Rently Smart Hubs have partially gone offline. This issue is due to a degradation in service from our SIM card provider. We are now working closely with the provider to get this resolved

Thu, May 21, 2026, 03:59 PM(2 hours earlier)